Refund & Cancellation Policy

Unless explicitly stated otherwise, all bookings made through true-carrentals.com are non-refundable and non-transferable.

Examples include:

• Change of mind or personal circumstances.
• Travel delays or incorrect pickup information.
• Dissatisfaction with the rental company or vehicle.
• Health emergencies or weather disruptions.

The non-refundable nature of bookings is communicated before consent. Proceeding with approval implies acceptance of the applicable terms.

Refund requests must be submitted in writing to support@true-carrentals.com within 48 hours of the scheduled pickup time.

If approved, refunds are processed only to the original form of payment.

Processing times depend on the bank and payment processor. Applicable administrative, processing, or supplier-imposed charges may be deducted from an approved refund.

Post-confirmation modifications may include:

• Pickup and return dates.
• Vehicle category or selected vehicle.
• Pickup and drop-off location.
• Rental duration and other booking details.

Changes are not guaranteed and are subject to supplier approval and availability. Additional charges may apply and must be paid before an approved modification is finalized.

Failure to appear at the scheduled pickup location (a no-show) will result in 100% forfeiture of the booking amount under the stated policy.

Returning the vehicle before the agreed rental period does not qualify for a refund or credit.

Our refund structure is intended to maintain clarity and consistency throughout the booking process.

• Each booking is treated as a confirmed service agreement after written consent and payment.
• Customers should review all booking details before providing approval.
• The applicable consent email and booking terms form part of the booking documentation.

All policy terms remain subject to applicable law.