Terms & Conditions

Bookings are processed according to the applicable confirmation and consent procedure. Where written consent is required, customers must approve the details through email.

Your consent email may include:

• Vehicle category and rental details.
• Total rental amount and payment terms.
• Pickup and drop-off information.
• Applicable cancellation conditions.

Written approval, such as replying "I Agree" or "Confirm", may be treated as acceptance of the disclosed booking terms. Verbal approval alone is not a substitute where written consent is required.

All payments must be made through valid and authorized payment methods.

• Payment methods must be authorized by the cardholder.
• We may refuse or review transactions suspected of fraud or unauthorized use.
• Customers are responsible for ensuring sufficient funds and payment method validity.
• Payment processing is subject to the applicable booking terms.

Refunds, reversals, and payment disputes are handled according to the applicable Refund & Cancellation Policy and relevant legal requirements.

true-carrentals.com does not own, operate, or control rental vehicles. The actual rental service, including vehicle pickup, condition, and insurance, is handled by the relevant third-party rental company.

Matters relating to third-party services may include:

• Vehicle availability and condition.
• Rental pickup and return arrangements.
• Accidents and mechanical issues.
• Traffic violations and vehicle damage.
• Supplier service delays or interruptions.

Customers should carefully review the rental provider's agreement and insurance coverage before collecting a vehicle.

Customers are responsible for providing accurate and complete information during the booking process.

• Provide correct personal information.
• Submit accurate travel and contact details.
• Review consent email and booking details.
• Verify pickup and drop-off information.
• Use an authorized payment method.
• Review supplier rental requirements.

Incomplete or misleading information may affect booking processing or eligibility. Any required cardholder authorization must be provided before payment.

Any booking-related dispute or concern should first be reported to our support team.

You can contact us at: support@true-carrentals.com

• Provide the relevant booking and payment information.
• Our team may take up to 45 business days to investigate and respond, depending on the issue.
• Payment disputes will be handled in accordance with applicable payment rules and legal rights.

Any applicable governing law and dispute venue provisions remain subject to mandatory legal requirements.

To the extent permitted by applicable law, users may be responsible for losses, claims, or expenses arising from their unlawful use of our services or material violation of these Terms and Conditions.

This may include misuse of the website, unauthorized activity, or infringement of the rights of other parties.

Nothing in this section excludes responsibilities or rights that cannot legally be excluded.

By accessing our website, contacting our team, requesting a quote, or confirming a booking, you acknowledge that you have had the opportunity to review these Terms and Conditions.

Booking acceptance and authorization are subject to the relevant consent and confirmation process.

If you do not agree with the applicable terms, please discontinue using the relevant services.