YOUR PRIVACY MATTERS

Privacy Policy

Welcome to true-carrentals.com, operated by FlyFare Tech LLC. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, request a quote, or use our car rental assistance services.

We believe in responsible information handling and aim to provide clear information about how your data is used throughout your rental journey.

Privacy Policy and Data Protection
YOUR DATA. YOUR PRIVACY.

Your Information Deserves Care and Protection

Understand how we collect, manage, and protect information when you explore car rental options.

Data Protection

Responsible information handling

Privacy Rights

Understand your data choices

Transparency

Clear data practices

Secure Processing

Controlled information access

UNDERSTANDING YOUR PRIVACY

How We Handle Your Personal Information

When you request rental information or booking assistance, certain details may be required to respond to your enquiry. The following sections explain what information we collect, why we use it, and when it may be shared.

01

Who We Are

true-carrentals.com is owned and operated by FlyFare Tech LLC. We function as an independent car rental deal provider and assist customers in exploring rental options through third-party rental partners.

We do not own or operate rental vehicles. Rental services are fulfilled by independent rental providers.

Business Contact Information

229 W MACDONALD AVE RICHMOND, CA 94801
02

Information We Collect

We collect information that is reasonably necessary to respond to your quote requests, assist with bookings, and provide customer support.

  • Website enquiry and quote forms.
  • Phone conversations with our agents.
  • Email communication.
  • Booking-related interactions.
  • Payment-related transaction details.

The information collected depends on the services you request and the details required to process your enquiry.

02.1

Personal Information

Depending on your interaction with us, we may collect the following information:

  • Full name.
  • Email address.
  • Phone number.
  • Billing address.
  • Travel details and rental dates.
  • Pickup and drop-off locations.
  • Preferred vehicle category.
  • Communication records.

These details help us understand your requirements and provide relevant booking assistance.

02.2

Payment Information

When you approve a booking, limited payment-related details may be collected for transaction verification and customer support purposes.

  • Payment transaction references.
  • Payment status and confirmation details.
  • Last four card digits, where required.

Complete payment information is handled through authorized payment gateways. Our company does not store full card details or CVV information.

Submit payment information only through authorized payment channels.
02.3

Technical Information

When you visit our website, certain technical information may be collected automatically through standard website technologies.

  • IP address.
  • Device information.
  • Browser type and operating system.
  • Pages visited on our website.
  • Session duration.
  • Referral source.

This information helps us understand website usage, improve functionality, and monitor performance.

03

How We Use Your Information

Your information may be used for legitimate business and customer service purposes, including:

  • Responding to quote and booking requests.
  • Communicating available rental options.
  • Sending booking confirmation emails.
  • Processing authorized payments.
  • Maintaining business records.
  • Providing customer assistance.
  • Preventing fraudulent activities.
  • Sending promotional offers with consent.

We do not sell, rent, or trade your personal information to third parties for their independent commercial purposes.

04

How We Share Information

We may share limited personal information when necessary to provide requested services or meet applicable legal obligations.

  • Car Rental Partners: To help complete your requested or confirmed rental booking.
  • Payment Processors: To handle authorized transactions.
  • Legal Authorities: When disclosure is required by law.
  • Technology Providers: For hosting, analytics, and website operations.

Information sharing is limited to what is reasonably necessary for the relevant purpose.

05

Data Storage and Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, and disclosure.

  • Secure access protocols.
  • Restricted information access.
  • Security monitoring.
  • Fraud prevention measures.
  • Controlled data handling.
  • Appropriate information deletion.

No electronic transmission or storage method can be guaranteed to be completely secure.

06

International Data Transfers

Your information may be processed or stored in the United States or other countries where our service providers and business partners operate.

Where personal information is transferred internationally, we seek to use appropriate safeguards as required by applicable data protection laws.

  • Relevant contractual safeguards.
  • Data protection measures.
  • Authorized service provider arrangements.
07

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

  • Completing requested bookings.
  • Maintaining business records.
  • Meeting legal obligations.
  • Resolving customer enquiries.
  • Preventing fraudulent transactions.

When information is no longer required, we take reasonable steps to securely delete or anonymize it, subject to applicable retention requirements.

08

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

  • Request access to your personal data.
  • Request correction of inaccurate information.
  • Request deletion where legally permitted.
  • Opt out of promotional communications.
  • Object to certain data processing.
  • Request information about data sharing.

To exercise an applicable privacy right, contact us at support@true-carrentals.com .

We aim to respond within applicable legal timeframes, subject to identity verification and permitted extensions.

09

Cookies and Tracking

Our website may use cookies and similar technologies to improve website functionality and understand visitor usage.

  • Remembering website preferences.
  • Supporting essential website functions.
  • Understanding website traffic.
  • Improving website performance.

You can manage or disable cookies through your browser settings. However, certain website features may not work correctly without them.

10

Marketing Communication Consent

Where you provide the required consent, we may contact you regarding relevant services, offers, and updates.

  • Phone calls.
  • Email messages.
  • SMS or text messages.
  • Booking-related follow-ups.

You can opt out of promotional messages at any time through an available unsubscribe option or by contacting our support team.

Marketing activities are subject to applicable communication and privacy laws.

11

Minors

Our services are not intended for individuals under 18 years of age.

  • We do not knowingly collect personal information from minors.
  • Individuals under 18 should not submit personal information through our booking forms.
  • Parents or legal guardians can contact us if they believe a minor has submitted personal information.

We will review such requests and take appropriate action in accordance with applicable law.

12

Third-Party Links

Our website may contain links to external websites, rental suppliers, and third-party service providers.

  • Rental partner websites.
  • Payment service providers.
  • External booking platforms.
  • Other informational resources.

We do not control the privacy practices, content, or security of external websites. Visiting those websites is subject to their respective privacy policies.

13

Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in our services, data practices, or applicable legal requirements.

  • Changes in information collection.
  • Updates to data processing practices.
  • Changes in service provider relationships.
  • New privacy requirements.

Updated versions will be published on this page along with the applicable Last Updated date.

YOUR PRIVACY MATTERS

Have Questions About Your Personal Data?

If you have questions about information collected through our website, wish to update your details, or want to exercise an applicable privacy right, please contact our team.

OPERATED BY

true-carrentals.com

FlyFare Tech LLC

Car rental vehicle
NEED PRIVACY ASSISTANCE?

We're Here to Help You

Contact our team for questions about your personal information, privacy requests, or booking-related enquiries.

Business Address

229 W MACDONALD AVE RICHMOND, CA 94801

Phone Number

1-855-990-0111
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